Thank you for shopping at Neobrella.shop . We want you to be completely satisfied with your purchase. If for any reason you are not happy with your night dress or bra, please review our refund and returns policy below.
1. Eligibility for Returns
- Items must be returned within 7-14 days of purchase.
- Products must be unused, unwashed, and in original packaging with all tags attached.
- Sale or clearance items are not eligible for returns unless they are defective.
2. Non-Returnable Items
- Intimate wear (bras, panties) due to hygiene reasons, unless defective.
- Customized or personalized items.
3. Return Process
- Contact our Customer Service Team via email or phone to initiate the return process.
- Provide your order number and reason for return.
- Ship the item back to the address provided by our team.
4. Refunds
- Refunds will be processed after we receive and inspect the returned item.
- Approved refunds will be issued to the original payment method within 7 -14 business days.
5. Exchanges
- If you wish to exchange an item, contact us to check product availability.
- Exchange requests must be made within the return window.
6. Damaged or Defective Items
- If you receive a damaged or defective product, notify us within 48 hours of delivery.
- We will replace the item at no additional cost after verification.
7. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error.
8.Contact us
contact us neobrella9@gmail.com
